Our Small Business is a Big Deal…For You

Jackie DuVal
April, 2016

We’ve all heard how buying local is beneficial to your community. Buying from an independent company, instead of a mass producer, is also very beneficial to you! Shenandoah Shutters is an all-in-one experience. In other words, you work with our team throughout the entire process.

Your first visit with our rep is done in person, to get exact measurements, discuss options and requests, and compare samples. Once you order, your shutters are handmade by our team in our wood shop (made with local wood). During that time, any questions or concerns you may have will be answered by our staff in the office. When your shutters are ready, they’re installed by our installation team. Lastly, with your 100 year warranty, if there are ever any issues, we address those in house, too. As you can see, there is no, “middle man,” here. We will take care of you from start to finish. Why is that so important? Keep reading!

The obvious benefits (keeping money in your local economy, supporting jobs and growth) are great. Aside from that, however, the alternative to a large corporation brings the personal touch you’re looking for. Items made in a local, small business are personal and special. Our shutters are custom made; that means yours are going to be unique. We work with you, one on one, to make sure your vision is achieved. Our product is handmade, according to YOUR wishes, preferences and instructions. That means they’ll be perfect for your home or business, not mass produced and altered to fit. Additionally, there’s no thick handbook of strict rules with a small business…we’ll work with you in any way we can. We’re also close by, whenever you may need us.

Doing business with a company like Shenandoah Shutters brings the ability to get to know the people who made your items. Your shutters are handmade, not produced by a machine. Many of our customers have come in for a tour of wood shop, which includes meeting our master craftsmen. We are proud to work with this long time team (our newest wood shop employee has been here over ten years), and we’d love to introduce you to them!

As if these reasons weren’t enough, now let’s talk about service. From start to finish, you’ll receive incredibly personal customer service (not from a call center or hotline, where you’ll have to talk to several people, be transferred to other departments, or explain your scenario fifty times) from people that work with you through the whole process. Your shutters also come with a 100 year warranty, so if anything ever does need attention (it’s rare, but it happens), you’ll talk to the same staff you’ve gotten to know, already. So, much like our shutters, your service is custom, too.

There’s no denying the benefits of small businesses in the community, but the benefits to the customer are clearly present, as well. We love to connect with our customers, and we’re so thankful for them. A very big portion of our business comes from repeat customers, and referrals. We know that says something for our business, and that our efforts to take complete care of our customers are paying off. We have no plans of stopping that. We also know that’s not as easily found in a larger corporate structure, and we will continue to treat our customers as family, just as we always have.

If you have questions or concerns, please feel free to call us at: 804-355-9300