Shenandoah Shutters ("we," "us," or "our") operates the website at shenandoahshutters.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or contact us to request a consultation or purchase our products.
When you fill out a consultation request form, contact form, or otherwise communicate with us, we may collect personally identifiable information such as your name, email address, telephone number, and home address or zip code. You provide this information voluntarily.
Our servers may automatically collect information when you access the Site, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Site.
We use cookies, web beacons, pixel tags, and other tracking technologies to help customize the Site and improve your experience. We use Google Analytics (GA4) to understand how visitors interact with the Site, Google Ads to measure advertising conversions and enable remarketing, and Meta Pixel (Facebook) to measure advertising effectiveness and enable retargeting on Facebook and Instagram. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of the Site.
We may use information collected about you via the Site to:
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except as described below:
We may share your information with third-party vendors and service providers that perform services for us or on our behalf, such as our CRM platform (GoHighLevel), email delivery services, and analytics providers. These parties are authorized to use your personal information only as necessary to provide these services to us.
Your SMS opt-in consent and phone number will not be shared with, sold to, rented to, or transferred to any third parties for their own marketing or promotional purposes. SMS opt-in data is used solely by Shenandoah Shutters and our SMS delivery service providers (solely to facilitate message delivery on our behalf). We do not share SMS consent information with affiliates, partners, data brokers, or any other third parties.
If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
We use the following third-party services that may collect information about you:
By providing your phone number and checking the SMS consent checkbox on any form on this Site, you expressly consent to receive text messages (SMS) from Shenandoah Shutters at the phone number you provide. The following disclosures apply:
SMS consent is not required to purchase our products or services. Marketing SMS consent is optional and will not block form submission.
Your SMS consent information will not be shared with, sold to, or transferred to any third parties for their own marketing purposes. SMS opt-in data is used solely by Shenandoah Shutters and our SMS service providers (solely to facilitate message delivery on our behalf).
We use administrative, technical, and physical security measures to help protect your personal information. Our website uses HTTPS/TLS encryption for all data transmitted between your browser and our servers. We store your contact information in GoHighLevel, a SOC 2-compliant CRM platform. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Depending on your location, you may have certain rights regarding your personal information, including:
To exercise any of these rights, please contact us using the information provided in Section 11 below. We will respond to your request within a reasonable timeframe.
We do not knowingly solicit information from or market to children under the age of 13. If we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible.
Most web browsers and some mobile operating systems include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals.
We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by updating the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
If you have questions or comments about this Privacy Policy, please contact us at:
Shenandoah Shutters