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Meet Marcia!

Jackie DuVal
April, 2016

Marcia Biggers is our sales rep for the Richmond, Charlottesville, Williamsburg and Fredericksburg area. After 19 years with our company, it’s pretty safe to assume she loves what she does. Take a few moments to meet Marcia…if you haven’t already, of course!

After joining us in 1997, Marcia has learned many things. One of the biggest lessons she’s learned however, is that her “sales,” position is much more than that. “I don’t really sell shutters. I sell craftsmanship, imagination and warmth.” Marcia says she’s been able to see so many new ideas and creativity in our customers’ homes, that it’s a learning experience in more ways than one. To top it off, she says, “I’m delighted to visit them. It’s such a privilege to be allowed into their homes. Many times over the years, I’ve spent times laughing and even crying with my customers. I love to make that connection with people.”

Marcia has even made friends with many of you. With so many repeat customers, she says, “I just know how I want to feel when I’m investing in my home, and try to take that attitude in other’s homes. Honesty really is my policy. Sometimes that even involves telling a customer that shutters aren’t right for them, or to wait to purchase for various reasons.” This, among many other reasons, is why we hear so often how trustworthy and helpful Marcia is.

Marcia has certainly gotten to know and love the Shenandoah Shutters team, over the years. “I love my work family!” As you can probably imagine, spending almost twenty years with a group of people surely allows for a loving connection. Getting to know each other, and being part of their ups and downs, makes a family, for sure. In fact, Marcia says, “I’ve got both heroes and cheerleaders in that office and wood shop.”

We asked Marcia to share any interesting or funny stories about her time here. The one that stood out the most was a funny story about a misunderstanding. “One morning, I just happened to be the only one in the office. So, when the phone rang, I went to answer it, only to find the caller was very upset. She was calling to tell us she had been waiting and waiting for us to show up that morning, for her shutter instillation. Turns out, she had called the wrong company. I made sure to tell her that had she gone with us, we would have been there, that morning!”

Lastly, Marcia was asked what the one thing she wishes the public knew about Shenandoah Shutters was. Her answer was lovely, and we’re proud to share it; “Even though I’ve told many people this, not everyone knows it. The individuals in our shop and the years of experience they have, is really something. In other words, they’ve all been with us so long. The newest employee in there has been here for 11 years. Where else can you find that? That really speaks volume about our company, if you ask me. It’s such a great family to be a part of!”

If you’ve had anything to do with us in the last 19 years, chances are you’ve worked with Marcia. So many of our customers and repeat customers ask for her by name, and we’re proud to call her part of our team. Be sure to say hi to Marcia next time you get the chance!

If you have questions about our product or company (or just want to say hi to Marcia), give us a call at: 804-355-9300

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Frank and Robin, Pasadena, MD

“We LOVE, LOVE, LOVE, the shutters! And so does everyone who has seen them! They are absolutely perfect!!! I’m so glad I bought them all at once! The installation was so professional and they were here on time, worked fast and did a wonderful job. This is really a first class company. Th arched window is just beautiful!

- Frank and Robin, Pasadena, MD

Larry & Sewel Reid

“We were so impressed with Marcia! I can’t say enough about our whole experience from Marcia. A great company to do business with. Thank you for the gift!”

- Larry & Sewel Reid

Lori Steinman

“Beautiful Shutters, Beautifully Made. I recently purchased Shenandoah Shutters for a small project to “check them out”. Shenandoah exceeded my expectations. I am so impressed with the quality and especially love the features that are unique to Shenandoah. Bravo to Shenandoah Shutters for their thoughtful designs and impeccable workmanship and to Amy for professionalism and support.”

- Lori Steinman

Candice & Peter A.

5 Star Quality & Installation!

We couldn’t be more happy with the outcome! What a transformation the shutters have made to our home, just perfect!

- Candice & Peter A.

Robert and Jean, Clifton, VA

“After installation, the installers were excellent in providing information on the shutter finish process and appropriate cleaning. This was most helpful and confirmed that these shutters are an excellent product. They are on all windows in my home and are beautiful!!”

- Robert and Jean, Clifton, VA

Donna Plummer

“The members of Shenandoah Shutters are extremely professional. The first contact came in and measured the windows that were to be done. The second contact was with the guys who installed the shutters. In and out and they look wonderful. Can’t be more pleased with these shutters.”

- Donna Plummer

Janet, Lynchburg, VA

“This company is fantastic. From the first contact we had with them (visiting their showroom) to the final installation, they are #1 professionals. After we visited the showroom, the salesperson came to our home, showed us a sample shutter, and made recommendations (and gave different styles) for our windows. After we accepted the contract, she made an appointment to come out and do exact measurements. We love our new shutters, and every element of this contract could not have been better. They even left a jar of VA peanuts!”

- Janet, Lynchburg, VA

Mila & Jimmie Baturin

“Fabulous Salesperson. Staff was efficient, organized and quick. Love the product”

- Mila & Jimmie Baturin

Julie Krajicek

“I am impressed by the level of professionalism by Shenandoah Shutters. From start to finish in all interactions, I was treated well. The product is outstanding quality. They look perfect.”

- Julie Krajicek

Doug and Carol, Chesterfield, VA

“A pleasure to work with – very organized, good communication, expert craftsmanship, done in a timely manner – a job well done!!”

- Doug and Carol, Chesterfield, VA

Jessica, Richmond, VA

“We love hearing from our clients – Here’s a review we received this week……..”My shutters were delivered and installed this morning. From start to finish the installation took about 90 minutes. I am beyond impressed with the high quality craftsmanship and over the moon with how gorgeous they are. I’d also like to note, that everyone from Marcia in sales, Jodi in billing, and the installers, whose names I didn’t catch, are supremely professional. As a Richmonder, I love that the money from my purchase stays in the local economy, too. I will be singing this company’s praises for years to come. Thank you, Shenandoah Shutters!” Jessica – Richmond, VA”

- Jessica, Richmond, VA

Lee & Cheryl Caslavka

“First Class all of the way. Amy, Jody and installation was a wonderful experience. Thank you”

- Lee & Cheryl Caslavka

Business Hours

Monday 8:00 AM – 4:30 PM
Tuesday 8:00 AM – 4:30 PM
Wednesday 8:00 AM – 4:30 PM
Thursday 8:00 AM – 4:30 PM
Friday 8:00 AM – 12:00 PM
Saturday Closed
Sunday Closed