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Dear Customers - A Letter From Marcia

Dear Customers – A Letter From Marcia

Marcia has been a dedicated member of the Shenandoah Shutters team since May of 1997 in the areas of Richmond, Williamsburg, Charlottesville and Fredericksburg. Her wonderful support and spirit has helped to shape both the team and the company day in and day out – in so many positive ways. 

Recently, Marcia has reflected that she too, has been greatly, and positively affected by all of the customers that she has come into contact with over the years; and she wanted to take a moment to share. In the following letter, Marcia has a special message (and a few funny tales) dedicated to all of the customers who have made working at Shenandoah Shutters a joy for her… 

A Letter from Marcia

THE FOLLOWING IS NOT A “GOODBYE”. Though in reading this, you may wonder if that’s what I am doing. It feels good to be grateful. Over the years, you folks have filled my heart. I simply wanted to wear that heart on my sleeve and broadcast as far as I can with my message. 

To my customers and the ones who got away; 

You deserve a most grateful Thank You. You are the heart of my business and my day.

I am thankful to each and every front door opened to allow me into your household. It’s been noted of me in my work life that I am not out selling shutters, I’m out making friends. I walk away from my life for a while behind your door. I can walk in with a heavy heart and you take me to a happy place making my own cares fall away and it’s just your smiling face, your graciousness, warmth and welcome into your day.

We have laughed together, cried together, and complained together, all that binds us as humans doing the best we can. You offer me coffee, a bottle of water, a soft drink. How kind. One day there was a most delicious tomato sandwich fresh from the garden! (Thank you, Dave.)

If at the end of our visit, or a later day, you hand me a check or credit card and a trust, it is accepted most gratefully. In fact, behind me are many others who appreciated that trust as well. The best though is how you receive me, a complete stranger into your safe place, your home. You always make me happy to be there. Thank you.

In your entryway often is the family canine. How many favorite toys have I been presented with when I arrive! Sometimes even years later, and you will never know this, but I may pass your house and think of that family member. 

Thank you to that customer who retrieved my shoes after the family Labrador had stolen them while I stood barefoot in a bathtub measuring a window. Recently a hound brought me his empty food dish. These little funny instances give my workdays a happy soul.

Thank you to all the kitties who have decided to stage a sit-in on my paperwork while I write a quote. You cat people know this happens! Cats can be pretty opinionated and cynical, believing their cuteness deserves ruling the moment!

“We don’t buy things with money. We buy them with hours of our lives.” How true. I did not write that truth, but it did remind me to thank you for your time. And that when our visit ended, you felt you had received the pleasing anticipation of the right solution you sought. That your spent dollars of time was filled with help, that I listened and heard what would make all your expectations realized in the end.

This may be the longest thank you note ever written. Considering I have 23 years of “thank you” to dear people, it doesn’t quite equal all the heartfelt behind it. Sad that most will never see this to know how they made a difference in a life.

I don’t have a “ruler” that measures the depth of my gratefulness, but I can assure you the roots are deep.


Marcia B.   

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Frank and Robin, Pasadena, MD

“We LOVE, LOVE, LOVE, the shutters! And so does everyone who has seen them! They are absolutely perfect!!! I’m so glad I bought them all at once! The installation was so professional and they were here on time, worked fast and did a wonderful job. This is really a first class company. Th arched window is just beautiful!

- Frank and Robin, Pasadena, MD

Larry & Sewel Reid

“We were so impressed with Marcia! I can’t say enough about our whole experience from Marcia. A great company to do business with. Thank you for the gift!”

- Larry & Sewel Reid

Lori Steinman

“Beautiful Shutters, Beautifully Made. I recently purchased Shenandoah Shutters for a small project to “check them out”. Shenandoah exceeded my expectations. I am so impressed with the quality and especially love the features that are unique to Shenandoah. Bravo to Shenandoah Shutters for their thoughtful designs and impeccable workmanship and to Amy for professionalism and support.”

- Lori Steinman

Candice & Peter A.

5 Star Quality & Installation!

We couldn’t be more happy with the outcome! What a transformation the shutters have made to our home, just perfect!

- Candice & Peter A.

Robert and Jean, Clifton, VA

“After installation, the installers were excellent in providing information on the shutter finish process and appropriate cleaning. This was most helpful and confirmed that these shutters are an excellent product. They are on all windows in my home and are beautiful!!”

- Robert and Jean, Clifton, VA

Donna Plummer

“The members of Shenandoah Shutters are extremely professional. The first contact came in and measured the windows that were to be done. The second contact was with the guys who installed the shutters. In and out and they look wonderful. Can’t be more pleased with these shutters.”

- Donna Plummer

Janet, Lynchburg, VA

“This company is fantastic. From the first contact we had with them (visiting their showroom) to the final installation, they are #1 professionals. After we visited the showroom, the salesperson came to our home, showed us a sample shutter, and made recommendations (and gave different styles) for our windows. After we accepted the contract, she made an appointment to come out and do exact measurements. We love our new shutters, and every element of this contract could not have been better. They even left a jar of VA peanuts!”

- Janet, Lynchburg, VA

Mila & Jimmie Baturin

“Fabulous Salesperson. Staff was efficient, organized and quick. Love the product”

- Mila & Jimmie Baturin

Julie Krajicek

“I am impressed by the level of professionalism by Shenandoah Shutters. From start to finish in all interactions, I was treated well. The product is outstanding quality. They look perfect.”

- Julie Krajicek

Doug and Carol, Chesterfield, VA

“A pleasure to work with – very organized, good communication, expert craftsmanship, done in a timely manner – a job well done!!”

- Doug and Carol, Chesterfield, VA

Jessica, Richmond, VA

“We love hearing from our clients – Here’s a review we received this week……..”My shutters were delivered and installed this morning. From start to finish the installation took about 90 minutes. I am beyond impressed with the high quality craftsmanship and over the moon with how gorgeous they are. I’d also like to note, that everyone from Marcia in sales, Jodi in billing, and the installers, whose names I didn’t catch, are supremely professional. As a Richmonder, I love that the money from my purchase stays in the local economy, too. I will be singing this company’s praises for years to come. Thank you, Shenandoah Shutters!” Jessica – Richmond, VA”

- Jessica, Richmond, VA

Lee & Cheryl Caslavka

“First Class all of the way. Amy, Jody and installation was a wonderful experience. Thank you”

- Lee & Cheryl Caslavka

Business Hours

Monday 8:00 AM – 4:30 PM
Tuesday 8:00 AM – 4:30 PM
Wednesday 8:00 AM – 4:30 PM
Thursday 8:00 AM – 4:30 PM
Friday 8:00 AM – 12:00 PM
Saturday Closed
Sunday Closed