Plantation shutters have moving parts that may occasionally need adjustment. Before working on a panel, avoid forcing a louver, hinge, or tilt mechanism and contact Shenandoah if you are unsure how the component is designed to operate.
Issue 1: Louvers That Won’t Stay in Position
If louvers drift after being positioned or feel unusually stiff, the tension mechanism may need attention. Contact the team for guidance before attempting an adjustment.
Issue 2: A Panel That No Longer Hangs Level
Check whether the panel is rubbing, whether a visible hinge screw appears loose, or whether the window opening has shifted. Do not force the panel closed. A technician can determine whether the hinge, frame, or opening requires adjustment.
Issue 3: A Tilt Rod That Has Come Loose
If the tilt rod disconnects from a louver, stop operating the affected panel and contact the team for the appropriate repair guidance.
When to Call Shenandoah
Contact Shenandoah if a louver is cracked, a frame joint has separated, a panel is warped, or the hardware is not operating normally. Shenandoah offers a 100-year transferable warranty; see the written warranty terms for details.